Contact Us

Before you send anything

If your next step is to type a message here, pause on what you are about to attach. This form is for questions and remarks about Richard as a casino operator — not for your banking data, your login credentials or scans of your identification documents. No employee of this website will ever ask for those through this channel, and no legitimate support team needs your password or your card details in a chat box. If a message in your inbox requests them, treat it as an attempt to take your money, not as assistance.

Anything you send through this form is read by people, but it is not stored in a way that protects sensitive material the way a payment gateway or a licensed verification system would. Financial figures, account passwords and document scans belong in the secure channels the casino itself provides, and even there only when the request comes from a verified official source. When in doubt, decline the request and report it to the operator directly.

Gambling difficulties come first

If the reason you are here is that gambling is causing you harm, do not spend time writing to us. The form will not get you help faster. Contact a gambling-support service in New Zealand that offers free, confidential advice and practical tools such as deposit limits, time-outs and self-exclusion arrangements. Those organisations speak with trained counsellors and can act on your behalf with operators where needed.

Richard and this website both expect every player to stay within their means. Losses are not recoverable through a contact form, and no message here can reverse a wager or refund a deposit. If you feel the pull to chase what you have lost, close this page and call a helpline instead. That decision matters more than anything you could type.

Language and how we reply

The team reads and writes in English, and New Zealand English is understood without issue. Write plainly and your point will land. If you are more comfortable in te reo Māori, you may still receive a reply in English, so keep your message simple enough to be handled that way.

Turnaround is not guaranteed by any fixed clock. Messages are answered as quickly as the queue allows, which means you should not rely on this form for anything urgent — account access problems, suspected fraud or a locked session should go straight to Richard's own support channels, not to us.

What gets kept and what gets deleted

Correspondence is retained only as long as necessary to resolve the matter you raised, then removed. We do not build marketing profiles from your questions, and your message is not shared with Richard or any other operator unless you explicitly ask us to pass it on. If you choose to mention a specific casino account or a dispute, we may ask for permission before forwarding anything — we will not do it silently.

By sending a message you confirm you are of legal gambling age in New Zealand. Minors should not use this form, and anyone under the legal age who contacts us will be directed away without a response. If you have used this form while underage, tell us and we will delete your message without acting on it.